Warranty Policy

We hope you’ll never need to use your warranty on your Titan Computer.

Either way, you have a great support line first hand after the warranty period expires, to help advise on the unlikely case of issues and mishaps years down the line.

Luckily, issues during the first 5 years of ownership are very, very rare. Frequently, if you are unlucky enough to come across an issue, it’s guaranteed to be fixable, and is often simple to fix or repair.

Although these issues are very uncommon, they can still happen! That’s technology for you. You are entitled to unlimited repairs / fixes without any hassle or faff, included with your Titan Computer.

All our PCs we sell are sold with a minimum 1 Year Parts & Labour Warranty.

Turnaround Times for Warranty Claims

• The time is takes for your PC to be repaired, and back in your hands from the moment you make a claim, varies from 2-7 days.
• The average fix time is just 4 days, and if you need the PC to be fixed more urgently, it’s likely we’ll be able to pull this out the bag for you!

When am I eligible for a claim?

• It’s really simple. We cover anything whereby your Bedrock Computer breaks or develops issues under its own steam. This means you’re covered if your PC had issues to begin with OR if it develops its own issues during Warranty. Around 95% of warranty claims with us are immediately eligible, so don’t worry!
• It should be noted that any evidence of damage caused by any of the following will not be eligible for a claim:
  1. Water damage
  2. Viruses & Malware (Windows Defender is installed and bulletproof – so keep this on)
  3. Impact damage
  4. Neglect or misuse
  5. Accidental damage
  6. Overclocking
  7. Mains power surges
  8. Theft or Loss
• Components upgraded by yourself will not be covered under warranty, but the PC will remain under warranty if the upgrade was done to a suitable standard following good PC building practices.
• Even if you upgrade your PC or are ineligible, your claim is still eligible for any genuine issues / faults not related to or caused by the above. In the case of ineligibility, you will be charged for parts & labour relating to the damage caused by any of the following above.

Shipping/Additional Costs

• For customers nationwide who would prefer shipping, you can arrange your own shipping, or we charge an additional £10-£30 (including full shipping insurance) for collection and delivery of your PC. The charge is based on value, weight & size.
• All you have to do is package it adequately and suitably with our advice, print & stick on the return label provided and viola! Have your parcel collected and later returned fully working and maintained.
• You must package your Titan Computer properly, or you may be liable for shipping damage. This means removing the graphics card, packaging it well, and leaving it inside the PC lose. The tower must have at least 5cm padding on all corners/edges/sides. The box will therefore need to be large enough.
• Don’t worry – if you’re not sure on your packaging job, we can advise and give you the go ahead if you send us some pictures before you send it off!
• You are able to drop off the faulty / broken PC to our address in Send, Surrey. You can of course do so free of charge – this reduces the turnaround time too.

Policy & Refunds

• This warranty policy only relates to the temporary return of your Titan Computer for repair. It does not allow you to return the PC for a full refund during the warranty period. However, you are eligible to return your PC within 30 days of purchase as per our returns policy.
• We reserve the right to refuse capital reimbursement from third-party labour & parts charges. In this context, we will only partially refund an amount under our discretion, relating to the amount it would have cost us to do ourselves.
• Under our discretion and your acceptance, we may offer a partial refund under specific claim contexts.